Owing to liability and risk of injury, our photographers are limited only to light staging (e.g. fluffing pillows, moving blankets, closing toilet seats, turning off TVs, and straightening chairs). Clients should be sure to clean, prepare, and stage the property to their liking before the shoot, and are encouraged to please view our pre-shoot checklist with further details on how to achieve best results.

Our photographers usually spend between 30-60 minutes on site, with larger properties and special services taking somewhat longer. In order to assure prompt and timely service, the property must be open house ready by the time the photographer is scheduled to arrive. Because of our commitment to respecting all of our customer’s time, our photographers are unable to wait for the property to be readied owing to the tight schedule our photographers keep.

Generally, clients should prepare the property beforehand to minimize moving, as this is especially problematic if multiple services are offered during a single visit as that can necessitate back-and-forth moving that will slow down the visit. Call us if this is the case and we may be able to make an exception.

Payment is due as soon as we finish shooting your property. An invoice will be e-mailed to you for you at the conclusion of the appointment.

We take only the best photographs and so we rarely expend the effort to more than a handful more than the project demands, and so we do not offer a proofing service. If you have specific requests for what we should photograph, please let your photographer know. We are happy to photograph what you want.

Removal of small items is included in the cost of your photography package. We recommend you tell your photographer on-site as to what sort of touch ups you’d like to see done. If you need any additional touch up requests after you received the photos then contact us. We are usually able to deliver such touch-ups within 24-48 hours. Keep in mind, however, that large or detailed requests may incur an additional charge depending on the amount of work needed. We recommend having things as close as possible to what you want photographed to avoid such charges.